About This Role
Customer Service & Dispatch Coordinator (HVAC, Plumbing, Electrical) – Remote | EST
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
We’re hiring a Customer Service & Dispatch Coordinator to manage inbound customer communication and coordinate field service operations for a U.S.-based home services business.
This is not a basic support role — you are the operational hub of the business.
You will handle high-volume calls, schedule jobs, and ensure technicians are dispatched efficiently in real time.
If you thrive in fast-paced, high-pressure environments and can manage multiple moving pieces without dropping the ball — this role is built for you.
What You’ll OwnCustomer Communication (High Volume)
Handle inbound calls, emails, and chats with professionalism and empathy
Act as the primary point of contact from inquiry to job completion
Provide proactive updates on:
Scheduling
Delays
Service changes
Manage difficult…
This is a summary. The complete job description, requirements, and benefits are on the employer's application page.
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