About This Role
Essential Functions:
Accepts repair orders as assigned by the Service Manager, Service Writer or assigned person.
Diagnose problems and determine what repairs are needed. Coordinate with Service office staff in communicating necessary repairs to customer and obtaining approvals.
Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
Obtains necessary parts working cooperatively with Parts Department staff. Notifies Service Manager when parts orders need to be expedited.
Completes service inspections on equipment, making recommendations on repairs needed.
Works to control come-backs, giving them special attention so as not to happen again.
Promotes marketing programs to customers in an effort to drive sales.
Participates in after-hours program, carrying the pager for a week at a time. Responds to after-hours calls in a timely, professional manner. Seeks assistance for technical matters which may be unfamiliar.
Communicates with…
This is a summary. The complete job description, requirements, and benefits are on the employer's application page.
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